Frequently Asked Questions
WHAT ARE THE OFFICE HOURS FOR METTER CITY HALL?
Monday-Friday, 8 a.m. to 5 p.m.
CAN I PAY MY BILL OVER THE PHONE?
Yes. Payment can be made through City Hall. Please call (912) 685-2527.
HOW DO I SET UP MY WATER ACCOUNT?
Water accounts are set up at Metter City Hall during regular business hours. A picture ID, as well as a rent receipt or lease agreement must be provided at time of service.
WHAT’S THE COST TO START UTILITY SERVICES?
The total cost for starting a water account is $165. This consists of a $125 deposit and a $40 service fee. Restaurants are required to provide a $275 deposit and a $40 service fee to begin water service.
CAN THE DEPOSIT BE ADDED TO MY FIRST BILL?
No. All fees must be paid before services begin.
IF I ALREADY HAVE A CURRENT WATER SERVICE, CAN I TRANSFER MY ACCOUNT TO A NEW SERVICE LOCATION?
Yes. We can transfer your deposit to the new account, you will just have to pay the service fee of $40 plus your current bill.
HOW SOON ARE SERVICES RENDERED?
Under normal circumstances, accounts set up by 4 PM will be connected the same day.
WHAT FORMS OF PAYMENT ARE ACCEPTABLE?
Acceptable payment options include: cash, check, money order and credit card. To use a credit card, there will be a 2.95% fee assessed by the card company.
IF I MISS MY CUTOFF DATE OR MY SERVICE IS DISCONNECTED, HOW DO I RESTORE SERVICE?
If your payment is not received by 5 p.m. on the 20th of the month, you will be required to pay a delinquent fee of $45. Services will not be restored until the full amount of the water bill plus delinquent fee is paid.
IS THERE A BANK DRAFT OPTION?
Yes. To enroll, stop by Metter City Hall and sign a bank draft authorization form and submit a voided check. Payments are drafted on the 10th day of each month.
HOW DOES THE DEPOSIT PROCESS WORK?
Deposits are retained on each account until the service is requested to be discontinued. At that time, the deposit will serve as payment of the final bill and a notice of any remaining balance will be sent to the forwarding address provided by the account holder. Deposits are also refunded in the form of a water credit after 5 years of good payment history.
WHEN IS MY BILL DUE?
Bills are mailed out on the 25th of each month. If not paid by the 10th, a 10% penalty will be added to your account. Bills not paid by the 20th of the month will have a $45 delinquent fee added to their account, as well as be subject to disconnection.
What do I do if I see a crime in progress or witness an accident in the City of Metter?
Call 911 immediately.
Can I pay a traffic ticket online?
Yes, you may pay citations online by clicking here. To pay citations in person, take certified check or money order to the Metter Police Department, 805 E. Lillian Street, Metter, GA 30439. WE DO NOT ACCEPT CASH OR PERSONAL CHECKS.
How do I dispute a citation?
To dispute a citation, you must appear in court on the date issued on your citation and present your case to the court.
How do I obtain an accident report?
You may receive a copy of a police report Monday through Friday from 9 a.m. to 5 p.m. at the Metter Police Department, 805 E. Lillian Street, Metter, GA 30439. Click here to purchase an accident report online.
How do I report a drug crime?
You can report drug crimes anonymously to the Southeastern Regional Drug Enforcement Office (912)685-5437
How do I report a major crime?
To report a major crime, contact investigations at (912)685-5437
How do I report an Internet crime or scam?
To report Internet crime or Internet fraud, click here.
How do I become a police officer?
Candidates interested in becoming a peace officer in Georgia must complete an application with the Georgia Peace Officer Standards and Training Council (POST) prior to enrolling in the Georgia Public Safety Training Center’s (GPSTC) Basic Law Enforcement Training Program. Click here for details.
How do I apply for a position with the City of Metter Police Department?
Download the application packet, then mail, email, or drop off the completed application in person.
Email to email@example.com
Metter Police Department
805 E. Lillian Street, Metter, GA 30439
912-685-5437, Fax 912-685-2664
Where can I read the City of Metter’s laws?
Access the City of Metter’s Code of Ordinances online.
A friend has been arrested in Metter. Where can I find him or her?
Anyone arrested by the Metter Police Department will be booked and housed at the Candler County Jail. The Police Department does not house inmates. The Candler County Jail is located at 1015 E. Hiawatha Street, Metter, GA 30439. The Candler County Jail telephone number is 912-685-2190.
How do I post bond for an inmate?
To bond out a Metter Police Department inmate, call the Candler County Jail to make sure the person is bond-able. We will only accept a Cashier's Check or Money Order. NO CASH WILL BE ACCEPTED.
Who should I call in case of fire in the City of Metter?
Please call 911 for any fire or rescue emergency.
Where is the Metter Fire Rescue Department?
Metter Fire Rescue Department is located at 56 S. Lewis St., Metter, Georgia
Is Metter Fire Rescue Department staffed by paid or volunteer firefighters?
Metter Fire Rescue Department uses a combination of both paid fulltime professional firefighters and trained volunteer firefighters.
I live outside the City of Metter. Who provides fire/rescue services to my home?
Metter Fire-Rescue is contracted with Candler County to provide fire-rescue services in the county.
How do I become a firefighter?
Please see our Volunteer page for information on becoming a volunteer firefighter in Metter, Georgia and Candler County.